Company & Business

Are you a manufacturer or a trading company?

We are a professional manufacturer based in Shenzhen, China, specializing in smart pool cleaning robots. We provide both standard products and customized OEM/ODM solutions.

Do you accept small trial orders before bulk purchasing?

Yes, sample orders are welcome so you can test product performance and market feedback before placing larger orders.

Product Information

What types of pool cleaning robots do you provide?

We offer various models designed for different pool sizes, shapes, and surfaces. Our robots feature automatic navigation, efficient cleaning, and eco-friendly design.

Can the robots work in both above-ground and in-ground pools?

Yes, most of our models are suitable for both above-ground and in-ground pools. Please contact us for specific recommendations.

Do your products comply with international safety and quality standards?

Yes, our pool cleaning robots are CE, RoHS, and FCC certified, meeting international quality and safety standards.

OEM/ODM Customization

Do you provide OEM/ODM services?

Yes, we support full customization including product design, color, packaging, and branding.

What is the minimum order quantity (MOQ) for OEM/ODM?

The MOQ varies depending on customization requirements, typically ranging from 200 pcs to 1,000 pcs. Please contact us for detailed information.

Order & Payment

What is your MOQ for standard products?

Our MOQ is usually 100 pcs per model. However, for new customers, we accept smaller quantities for the first order.

What payment methods do you accept?

We accept T/T (bank transfer), L/C, PayPal, and other commonly used international payment methods.

How long does production take after placing an order?

Lead time is usually 15 to 60 days depending on the order quantity and customization requirements.

Shipping & Delivery

What shipping methods are available?

We can arrange shipping by sea, air, or express (DHL, FedEx, UPS). For bulk orders, sea freight is the most cost-effective option.

Do you provide assistance with customs clearance?

Yes, we can provide all necessary shipping documents (invoice, packing list, certificate of origin, etc.) to support smooth customs clearance.

After-Sales & Warranty

What is your warranty policy?

We offer 12 to 24 months warranty depending on the product model. During this period, we provide free spare parts and 24h online technical support.

Do you provide technical support?

Yes, our technical team offers online support, manuals, and training materials. OEM/ODM clients can also request customized service support.

How do you handle defective products?

For quality issues under warranty, we provide free spare parts or product replacement according to our warranty terms.

Cooperation & Partnership

Do you work with distributors or agents?

Yes, we welcome partnerships with distributors, wholesalers, and agents worldwide. Please contact us to discuss cooperation opportunities.

Can we become your exclusive distributor in your region?

Exclusive distribution is negotiable depending on order volume and local market potential.