Support

We value our business partners and are committed to providing reliable support before, during, and after your purchase.

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📩 Contact Our Support Team

Email: support@facilopool.com

Phone/WhatsApp: +86 13760262996 (Mon–Fri, 9:00–18:00 GMT)

Dedicated Account Manager: Assigned to bulk order customers for direct assistance

🛠 Technical & After-Sales Support

*1-2 Years Warranty covering manufacturing defects

*Professional troubleshooting guidance for your service team

*Spare parts supply and bulk ordering options

*Training materials: manuals, installation videos, and service documentation

📦 Order & Logistics Support

*Real-time production updates and lead time confirmation

*Flexible shipping methods: sea, air, or courier (depending on order size)

*Export documentation and assistance with customs clearance

*Support for drop-shipping or direct-to-warehouse delivery

🤝 Business Partnership Support

*OEM/ODM customization (logo, packaging, product design)

*Distributor support, including marketing materials and technical training

*Long-term cooperation plans and exclusive regional agreements upon request

💡 Quick Help

*Please check our [FAQ page] for answers regarding MOQ, payment terms, shipping, and warranty.

*If you need personalized support, contact us directly—our team is ready to assist your business.

Looking for a reliable supplier of pool cleaning robots?

👉 Contact us today to discuss OEM/ODM solutions and get your quotation.

  Shenzhen Facilo Technology Co., Ltd.

Contact Person: Tina Yuan

E-mail: sales@facilopool.com

WhatsApp & Tel: +86 13760262996

Add: Room 122-06, Unit AC, 44/F, Building A, NEO Green View Epoch Tower, 6011 Shennan Avenue, Futian District, Shenzhen

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