Support
We value our business partners and are committed to providing reliable support before, during, and after your purchase.
📩 Contact Our Support Team
Email: support@facilopool.com
Phone/WhatsApp: +86 13760262996 (Mon–Fri, 9:00–18:00 GMT)
Dedicated Account Manager: Assigned to bulk order customers for direct assistance
🛠 Technical & After-Sales Support
*1-2 Years Warranty covering manufacturing defects
*Professional troubleshooting guidance for your service team
*Spare parts supply and bulk ordering options
*Training materials: manuals, installation videos, and service documentation
📦 Order & Logistics Support
*Real-time production updates and lead time confirmation
*Flexible shipping methods: sea, air, or courier (depending on order size)
*Export documentation and assistance with customs clearance
*Support for drop-shipping or direct-to-warehouse delivery
🤝 Business Partnership Support
*OEM/ODM customization (logo, packaging, product design)
*Distributor support, including marketing materials and technical training
*Long-term cooperation plans and exclusive regional agreements upon request
💡 Quick Help
*Please check our [FAQ page] for answers regarding MOQ, payment terms, shipping, and warranty.
*If you need personalized support, contact us directly—our team is ready to assist your business.
👉 Contact us today to discuss OEM/ODM solutions and get your quotation.
Shenzhen Facilo Technology Co., Ltd.
Contact Person: Tina Yuan
E-mail: sales@facilopool.com
WhatsApp & Tel: +86 13760262996
Add: Room 122-06, Unit AC, 44/F, Building A, NEO Green View Epoch Tower, 6011 Shennan Avenue, Futian District, Shenzhen