Q1: Are you a manufacturer or a trading company?

A: We are a professional manufacturer based in Shenzhen, China, specializing in smart pool cleaning robots. We provide both standard products and customized OEM/ODM solutions.

Q2: Do you accept small trial orders before bulk purchasing?

A: Yes, sample orders are welcome so you can test product performance and market feedback before placing larger orders.

Q1: What types of pool cleaning robots do you provide?

A: We offer various models designed for different pool sizes, shapes, and surfaces. Our robots feature automatic navigation, efficient cleaning, and eco-friendly design.

Q2: Can the robots work in both above-ground and in-ground pools?

A: Yes, most of our models are suitable for both above-ground and in-ground pools. Please contact us for specific recommendations.

Q3: Do your products comply with international safety and quality standards?

A: Yes, our pool cleaning robots are CE, RoHS, and FCC certified, meeting international quality and safety standards.

Q1: Do you provide OEM/ODM services?

A: Yes, we support full customization including product design, color, packaging, and branding.

Q2: What is the minimum order quantity (MOQ) for OEM/ODM?

A: The MOQ varies depending on customization requirements, typically ranging from 200 pcs-1,000 pcs. Please contact us for detailed information.

Q1: What is your MOQ for standard products?

A: Our MOQ is usually 100 pcs/model. However, for new customers, we accept smaller quantities for the first order.

Q2: What payment methods do you accept?

A: We accept T/T (bank transfer), L/C, PayPal, and other commonly used international payment methods.

Q3: How long does production take after placing an order?

A: Lead time is usually 15–60 days depending on the order quantity and customization requirements.

Q1: What shipping methods are available?

A: We can arrange shipping by sea, air, or express (DHL, FedEx, UPS). For bulk orders, sea freight is the most cost-effective option.

Q2: Do you provide assistance with customs clearance?

A: Yes, we can provide all necessary shipping documents (invoice, packing list, certificate of origin, etc.) to support smooth customs clearance.

Q1: What is your warranty policy?

A: We offer [12–24 months] warranty depending on the product model. During this period, we provide free spare parts and 24 h online technical support.

Q2: Do you provide technical support?

A: Yes, our technical team offers online support, manuals, and training materials. OEM/ODM clients can also request customized service support.

Q3: How do you handle defective products?

A: For quality issues under warranty, we provide free spare parts or product replacement according to our warranty terms.

Q1: Do you work with distributors or agents?

A: Yes, we welcome partnerships with distributors, wholesalers, and agents worldwide. Please contact us to discuss cooperation opportunities.

Q2: Can we become your exclusive distributor in our region?

A: Exclusive distribution is negotiable depending on order volume and local market potential.

👉 Contact us today to discuss OEM/ODM solutions and get your quotation.

Contact Person: Tina Yuan

E-mail: sales@facilopool.com

WhatsApp & Tel: +86 13760262996

Add: Room 122-06, Unit AC, 44/F, Building A, NEO Green View Epoch Tower, 6011 Shennan Avenue, Futian District, Shenzhen